Privacy Policy

GetMerch.com is a brand operated by Quokka Brew LLC. This Privacy Policy describes how Quokka Brew LLC, operating the GetMerch.com brand (“GetMerch,” “we,” “us,” or “our”), collects, uses, stores, and shares information when you visit GetMerch.com, use our services, request a quote, create an account, place an order, communicate with our team, or otherwise interact with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically through your use of our website, and information received from service providers or business partners.

Information You Provide

Depending on how you interact with GetMerch.com, this may include:

• Your name
• Email address
• Phone number
• Company or organization name
• Billing and shipping addresses
• Order and quote information
• Product preferences
• Artwork, logos, designs, and other files you upload
• Account login information
• Payment and transaction information
• Messages, form submissions, and communications with our team
• Marketing and text-message preferences
• Any other information you voluntarily provide

Information Collected Automatically

When you use our website, we may automatically collect information such as:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Referring and exit pages
• Pages viewed
• Links clicked
• Date and time of visits
• Approximate location based on your IP address
• Website interaction and usage data
• Cookies and similar technologies

Information From Third Parties

We may receive information from third-party services that help us provide our services, including payment processors, shipping providers, customer relationship management platforms, analytics providers, advertising platforms, social media platforms, and other business partners.

2. How We Use Your Information

We may use the information we collect to:

• Respond to questions and quote requests
• Process and fulfill orders
• Create product mockups and designs
• Communicate regarding artwork, pricing, production, shipping, and delivery
• Provide customer service
• Create and manage customer accounts
• Process payments and prevent fraudulent transactions
• Send order confirmations, service notifications, and account updates
• Send marketing communications when permitted
• Send text messages when you have provided the appropriate consent
• Personalize and improve the website and customer experience
• Analyze website traffic and usage
• Maintain the security and functionality of our systems
• Enforce our agreements and policies
• Comply with legal and regulatory obligations
• Protect GetMerch.com, our customers, and others from fraud, abuse, or unlawful activity
• Carry out other purposes disclosed to you when your information is collected

3. Text Messaging and Mobile Information

When you provide your phone number and separately consent to receive text messages, GetMerch.com may send you messages regarding quote requests, artwork approvals, order updates, production updates, shipping notifications, customer support, service-related communications, special offers, discounts, and other marketing communications consistent with the consent you provided.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. You may reply HELP for assistance.

Your consent to receive marketing text messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share mobile information with telecommunications carriers, messaging platforms, aggregators, and other providers only as necessary to deliver and administer our text-messaging services.

4. How We Share Information

We may share personal information with service providers and other parties that assist us in operating our business.

These parties may include:

• Payment processors
• Product suppliers and manufacturers
• Decorators, printers, embroiderers, and production partners
• Shipping and fulfillment providers
• Website hosting providers
• Customer relationship management providers
• Communications and email providers
• Text-messaging service providers
• Analytics providers
• Advertising and marketing platforms
• Fraud-prevention and security providers
• Accountants, attorneys, insurers, and professional advisers
• Government authorities when legally required

These parties may access information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information:

• To comply with a law, regulation, subpoena, court order, or other legal process
• To investigate suspected fraud, security incidents, or unlawful conduct
• To protect the rights, property, or safety of GetMerch.com, Quokka Brew LLC, our customers, or others
• In connection with a merger, financing, acquisition, sale, reorganization, bankruptcy, or transfer of all or part of our business
• With your direction or consent

We do not sell text-message opt-in information or consent.

5. Payment Information

Payments may be processed by third-party payment providers.

GetMerch.com may not directly store complete payment-card information. Payment providers process payment information according to their own privacy policies, security standards, and terms.

We may retain limited payment-related information, such as payment status, transaction identifiers, billing contact details, and the last four digits of a payment card, when provided by the payment processor.

6. Artwork and Uploaded Content

You may provide artwork, logos, names, trademarks, photographs, designs, or other materials when requesting or ordering custom merchandise.

We may use these materials to:

• Create mockups
• Prepare artwork
• Produce requested merchandise
• Communicate with suppliers and production partners
• Maintain order records
• Provide customer service

You are responsible for ensuring that you have the necessary rights and permissions to use any content you submit.

We will not use your submitted artwork for an unrelated customer’s merchandise without your permission.

7. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to:

• Keep the website functioning
• Remember preferences
• Maintain account sessions
• Understand how visitors use the website
• Measure website performance
• Improve products and services
• Support advertising and remarketing
• Detect fraud and protect website security

Some cookies are necessary for the website to operate. Others may be controlled through your browser settings or any cookie-preference tools made available on the website.

Disabling cookies may affect certain website features.

8. Analytics and Advertising

We may use third-party analytics and advertising tools to understand website activity, measure campaign performance, and show relevant advertisements.

These providers may use cookies and similar technologies to collect information regarding your activity over time and across websites.

The collection and use of information by these providers are governed by their own privacy policies.

9. Email Communications

We may send transactional emails related to quotes, artwork, accounts, orders, production, shipping, and customer support.

We may also send promotional emails when legally permitted.

You may unsubscribe from promotional emails by using the unsubscribe link included in the email. Even after opting out of marketing emails, you may continue receiving transactional or service-related communications.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Fulfill orders
• Maintain business and tax records
• Resolve disputes
• Enforce agreements
• Prevent fraud
• Comply with legal requirements

The applicable retention period may vary based on the type of information and the reason it was collected.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, network, storage system, or method of transmission is completely secure. We cannot guarantee that unauthorized parties will never access or misuse information.

You are responsible for maintaining the confidentiality of your account credentials and promptly notifying us of suspected unauthorized activity.

12. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of information
• Request a copy of certain information
• Object to or restrict certain processing
• Opt out of certain marketing communications
• Withdraw consent where processing is based on consent

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact us using the information at the end of this policy.

We may request information reasonably necessary to verify your identity before processing a request.

13. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act and other California privacy laws.

Subject to applicable limitations, these rights may include the right to:

• Know the categories and specific pieces of personal information collected
• Know the sources and purposes of collection
• Know the categories of third parties to whom information is disclosed
• Request correction
• Request deletion
• Opt out of the sale or sharing of personal information, where applicable
• Receive equal service and pricing after exercising privacy rights

GetMerch.com does not sell text-messaging consent or mobile opt-in information.

To exercise a California privacy right, contact us using the information below.

14. Children’s Privacy

Our website and services are intended for businesses, organizations, and individuals who are legally able to enter into a contract.

They are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete it.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not control and are not responsible for the privacy, security, content, or practices of third-party websites. You should review the privacy policies of those third parties before providing information to them.

16. International Visitors

GetMerch.com is operated from the United States.

If you access our website from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

Data-protection laws in those locations may differ from the laws in your country.

17. Business Transfers

If Quokka Brew LLC or the GetMerch.com business is involved in a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

Any successor entity may continue to use the information in accordance with this Privacy Policy unless otherwise required by law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When we make changes, we will revise the “Last updated” date at the top of the page. Material changes may also be communicated through the website, by email, or through another appropriate method.

Your continued use of the website after an updated policy becomes effective indicates your acknowledgment of the revised policy.

19. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or our privacy practices, contact: