Question 1

What's the minimum order quantity?

Accepted Answer

1 unit for DTG and vinyl; 12+ for screen printing and embroidery.

Question 2

How does your lowest-price guarantee work?

Accepted Answer

Find the same product configuration for less and we'll match or beat the quote before you order.

Question 3

Do I need to know what I want before getting a quote?

Accepted Answer

No — tell us the event, audience, and ballpark budget. Our designers shape the product mix with you.

Question 4

Can I order samples?

Accepted Answer

Yes — we can ship a single unprinted sample so you can confirm fit and feel before the run.

Question 5

What payment methods do you accept?

Accepted Answer

Major credit cards, ACH for businesses, net-30 terms for established clients.

Question 6

Do you offer free design help?

Accepted Answer

Yes — every order includes a designer who mocks up your art and refines until you sign off.

Question 7

What file formats should I send?

Accepted Answer

Vector files (AI, EPS, SVG, high-res PDF) print cleanest; PNG/JPG at 300 DPI also work; low-res files are redrawn free.

Question 8

What printing methods do you use?

Accepted Answer

Screen printing, embroidery, DTG (direct-to-garment), and vinyl — we pick based on design and quantity.

Question 9

Can I see a proof before production?

Accepted Answer

Yes — every order includes a digital proof you approve before production starts.

Question 10

What if there's a mistake?

Accepted Answer

100% guarantee — if it's wrong, we re-make it free.

Question 11

How long does production take?

Accepted Answer

Standard turnaround is 7–10 business days; rush available for most products.

Question 12

Do you ship internationally?

Accepted Answer

Primarily U.S.; international available for larger orders by quote.

Question 13

Can I split-ship to multiple addresses?

Accepted Answer

Yes — one order can ship to multiple locations.

Question 14

What does shipping cost?

Accepted Answer

Free standard shipping on most orders; otherwise calculated at checkout.

Question 15

Can I track my order?

Accepted Answer

Yes — you receive a tracking link as soon as it ships.

Frequently Asked Questions

Pricing & orders.